Privacy policy

At OnLock Logistics LTD, we place great importance on protecting your personal data and privacy. In this Privacy Policy, we explain which personal data we collect, why we process it, how we protect it, and what rights you have.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable European data protection laws and regulations.

OnLock Logistics LTD, established in Limassol, Cyprus, is the data controller responsible for the processing of personal data as described in this Privacy Policy.

Depending on the services provided, we may process the following personal data:

• First and last name
• Company name
• Job title
• Address details
• Telephone number
• Email address
• Invoicing and payment details
• Correspondence via email or telephone
• Information you provide through our contact form
• Other information necessary for the provision of our logistics and customs services

We process personal data exclusively for the following purposes:

• Providing our logistics services;
• Organizing transport;
• Handling customs formalities and customs clearances;
• Preparing and processing transport and customs documentation;
• Performing our contractual obligations;
• Processing payments;
• Customer service and communication;
• Responding to inquiries;
• Complying with legal obligations;
• Improving our website and services;
• Sending newsletters where you have given your consent.

We only process personal data when there is a lawful basis for doing so, such as:

• The performance of a contract;
• Compliance with a legal obligation;
• Our legitimate interests;
• Your consent.

OnLock Logistics does not make decisions based on fully automated processing that produce significant effects on individuals.

We do not retain personal data for longer than is necessary for the purposes for which it was collected.

Where statutory retention periods apply (for example for tax records or customs documents), we retain your data for the period prescribed by law.

We never sell your personal data to third parties.

Your data is only shared when necessary for our service provision or when we are legally obliged to do so.

This includes:

• Customs authorities;
• Port authorities;
• Carriers;
• Shipping companies;
• Airlines;
• IT and cloud service providers;
• Accounting service providers;
• Government authorities.

Where third parties process personal data on our behalf, we enter into a data processing agreement where required.

As we are active in international logistics, personal data may be transferred to countries both within and outside the European Economic Area (EEA).

Where personal data is processed outside the EEA, we ensure that appropriate safeguards are in place in accordance with the GDPR.

Our website uses cookies to ensure the website functions properly and to improve the user experience.

We may use:

• Functional cookies;
• Analytical cookies;
• Marketing cookies (only with your consent).

On your first visit to our website, you can set your cookie preferences. You can always delete or block cookies via your browser settings.

You have the right to:

• Access your personal data;
• Correct your personal data;
• Have your personal data erased;
• Restrict processing;
• Object to processing;
• Withdraw your consent;
• Transfer your data to another organization.

Would you like to exercise any of these rights? Please contact us at:

info@onlocklogistics.com

We will respond as soon as possible and within one month at the latest. To prevent misuse, we may ask you to verify your identity.

We take appropriate technical and organizational measures to protect your personal data against:

• Loss;
• Unauthorized access;
• Misuse;
• Alteration;
• Disclosure.

Our systems are regularly monitored and updated where necessary to ensure an appropriate level of security.

Are you not satisfied with the way we handle your personal data?

Please contact us at:

info@onlocklogistics.com

We may amend this privacy statement from time to time.

The most recent version is always published on our website. We advise you to review this privacy statement regularly.